Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "Subscriber") and Novo Dental (ABN available on request), trading as ClearAlignerAI ("we", "us", "our"), governing your access to and use of the ClearAlignerAI platform, website, and associated services (collectively, the "Service").

By creating an account, accessing the Service, or clicking "I agree", you confirm that:

• You are at least 18 years of age;
• You are a licensed dental or orthodontic professional, or are acting under the supervision of one;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy; and
• If acting on behalf of a practice or organisation, you have authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, you must not use the Service.

2. Service Description

ClearAlignerAI provides an AI-powered orthodontic treatment planning platform that allows licensed dental professionals to:

• Upload patient records, dental scans, X-rays, and photographs;
• Select from a database of 12+ aligner systems and bracket systems;
• Generate AI-assisted treatment plans using FDI notation and evidence-based clinical protocols;
• Access Digital Smile Design (DSD) integration and treatment staging tools;
• Export and share treatment documentation with patients and colleagues.

The Service is available via a web browser and requires an active internet connection. We reserve the right to modify, update, or discontinue features of the Service at any time with reasonable notice to subscribers.

2.1 Service Availability

We aim to maintain 99.5% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated at least 24 hours in advance where practicable. We are not liable for downtime caused by events outside our control, including third-party service outages.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated;
• Use a strong, unique password and enable multi-factor authentication where available;
• Notify us immediately at felipe@novodental.net if you suspect unauthorised access to your account;
• Ensure that only authorised team members within your practice access the account;
• Not share login credentials with anyone outside your practice or licensee entity.

Each subscription covers a single dental practice. If you wish to provide access to multiple practitioners within the same practice, you may do so by managing user access from your account settings. Use of the Service by multiple practices under a single subscription is not permitted.

4. Acceptable Use Policy

The Service must only be used for lawful purposes in connection with dental or orthodontic practice. You agree not to:

• Use the Service for any purpose other than legitimate clinical dental practice;
• Upload data belonging to individuals without proper consent or authorisation;
• Reverse-engineer, decompile, disassemble, or extract the source code of any part of the Service;
• Scrape, mine, or systematically extract data from the Service using automated means;
• Introduce malware, viruses, or any harmful code into the Service;
• Attempt to gain unauthorised access to other users' accounts, systems, or data;
• Use the Service to facilitate insurance fraud or any criminal activity;
• Sublicense, resell, or provide access to the Service to any third party without written consent;
• Use the Service in any manner that could damage, disable, or impair our infrastructure.

We reserve the right to suspend or terminate accounts found to be in violation of this policy without notice.

5. Medical Disclaimer

ClearAlignerAI is a clinical decision-support tool. It is designed to assist qualified dental professionals in the preparation of orthodontic treatment plans. It does not constitute, and is not a substitute for, professional clinical judgment.

Specifically:

• AI outputs are advisory only. All treatment plans, analyses, staging recommendations, and clinical suggestions generated by the Service are based on AI models and must be independently reviewed, validated, and approved by a licensed dental or orthodontic professional before use.
• You are clinically responsible. The treating clinician bears sole and exclusive clinical and professional responsibility for any treatment plan provided to a patient, regardless of whether AI-generated outputs were used in its preparation.
• No guarantees of clinical accuracy. While we endeavour to apply evidence-based protocols, AI-generated outputs may contain errors, omissions, or clinically inappropriate suggestions. We make no warranty as to the accuracy, completeness, or fitness for purpose of any AI-generated content.
• Not a substitute for examination. The Service cannot replace physical examination, diagnostic assessment, or professional judgement based on direct patient interaction.
• Regulatory compliance is your responsibility. You are responsible for ensuring your use of the Service complies with applicable dental regulatory requirements in your jurisdiction, including any obligations to document AI assistance in clinical records.

6. Payment Terms and Refund Policy

6.1 Subscription Plans

ClearAlignerAI offers several subscription tiers as described on our pricing page. All prices are in Australian Dollars (AUD) unless otherwise stated and exclude applicable taxes (including GST where applicable). Subscriptions are billed monthly in advance.

6.2 Free Trial

New accounts receive access to the Free tier, which includes 3 AI analyses per month at no charge. No credit card is required for the Free tier. Free tier features and limits may change at any time.

6.3 Billing

Paid subscriptions are charged on a recurring monthly basis. Payment is processed by Stripe. Your subscription will automatically renew at the end of each billing period unless you cancel. You authorise us to charge your payment method on each renewal date.

6.4 Refund Policy

Monthly subscription fees are non-refundable once the billing period has commenced. If you cancel your subscription, you will retain access to paid features until the end of the current billing period. We do not provide pro-rated refunds for partial months.

Exceptions may be granted at our discretion in cases of demonstrable technical failure that prevented access to the Service for a significant portion of a billing period. Refund requests must be submitted within 14 days to felipe@novodental.net.

6.5 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' notice of any price increase before the change takes effect for existing subscribers. Continued use of a paid subscription after the effective date of a price change constitutes acceptance of the new pricing.

6.6 Taxes

You are responsible for all applicable taxes, including GST (10% for Australian users). Tax invoices are available from your account billing portal.

7. Intellectual Property

7.1 Our IP

ClearAlignerAI, its technology, software, design, branding, AI models, clinical knowledge base, and all related intellectual property are owned by or licensed to Novo Dental. Nothing in these Terms grants you any ownership right in the Service or our technology.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal clinical practice purposes in accordance with these Terms.

7.2 Your Content

You retain full ownership of all data and content you upload to the Service ("Your Content"), including patient records, scans, and treatment plans. By uploading Your Content, you grant us a limited, non-exclusive licence to process, store, and transmit Your Content solely for the purpose of providing the Service to you.

We do not claim any ownership of Your Content. We will not use Your Content for any purpose beyond delivering and maintaining the Service, including not using it to train AI models, except where you have given explicit written consent.

7.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us freely without obligation or compensation to you.

8. Limitation of Liability

8.1 Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that defects will be corrected.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, ClearAlignerAI and Novo Dental, and their respective officers, directors, employees, and agents, shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities;
• Clinical or patient harm arising from reliance on AI-generated outputs;
• Any damages arising from unauthorised access to or alteration of your data;
• Any damages exceeding the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.

8.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy to which you may be entitled under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or other applicable legislation that cannot be excluded. Where our liability cannot be fully excluded, it is limited to, at our election, re-supplying the Service or refunding the cost of the Service.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict of laws principles. You and ClearAlignerAI submit to the exclusive jurisdiction of the courts of New South Wales, Australia for resolution of any dispute arising under these Terms.

Before commencing formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 days from the date of written notice of the dispute.

10. Termination Policy

10.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting felipe@novodental.net. Cancellation takes effect at the end of the current billing period. You will not be charged for subsequent periods after cancellation.

10.2 Termination by Us

We may suspend or terminate your account, with or without notice, if:

• You breach any provision of these Terms;
• Your payment fails and is not remedied within 7 days of notice;
• We reasonably believe continued service poses a security or legal risk;
• We elect to discontinue the Service (with 60 days' notice to paid subscribers).

10.3 Effect of Termination

Upon termination, your access to the Service will cease. You may request an export of your data within 30 days of account closure. After 30 days, all data will be permanently deleted in accordance with our data retention policy. Provisions that by nature should survive termination (including payment obligations, IP rights, and limitation of liability) will continue to apply.

11. Changes to Terms

We may update these Terms from time to time to reflect changes in the law, our business, or the Service. Material changes will be communicated by email at least 14 days before taking effect. The date of the most recent revision is noted at the top of this page.

Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree with the changes, you must cancel your subscription before the effective date.

12. Contact

For questions about these Terms, notices, or legal correspondence: